Customer Testimonials
Had my car break down on a trip the servicing department was going to charge $9000 - $12000 for a 2013 Optima when the problem was something that was on recall the car isn't even worth $9000
I visited Antioch Chrysler Jeep Dodge Ram to see a 2022 Pacifica Hybrid Limited advertised as certified pre-owned. The third-row seat did not fold flat correctly, and a large carpeted trim panel appeared to be missing, leaving metal framework and internal seat mechanisms exposed. The area looked unfinished and poorly maintained. The vehicle also came with only one key.
The asking price was approximately $3,000 above the Kelley Blue Book dealer certified pre-owned value I checked, and the dealership declined to lower it. Given the seat condition, missing trim, and single key, I felt that price was unreasonable.
These issues made me ... Read More Google - Oct 3, 2026
RICHARD LUDLOW..... You should not be working at a this job or any costumer service job if you dont know how to manage your emotions. having a bad day doesn't excuse you.
I purchase a jeep 4ex on 2024 I've had the car for just only 2 years and I had done more that 8 trips to the dealer. The first time the experience was good, but arfet that it was nothing but rudeness with poor comunication. I have had multiple Issues with light on dash board that read gas pump light 2 times, system sending messenge of not having any gas ... Read More Google - Sep 29, 2026
Rafael Oropeza has done great when i take my jeep for the oil exchange. Updating for every step its very nice. I been taking my jeep for service here for a couple of years now and for sure will be my Jeep’s home for future seevices. Def recommend.
Buyers beware I got roped into a situation I never should have been in I am now on the hook for paying for a lemon for YEARS. I have a two year warranty and it hasn’t been more then a few months engine now on brakes squeak to high heaven brought in for the brakes and was told oh it’s just because it’s been sitting for awhile well 6 months later STILL squeaking called to bring it for the engine light and no one called back. I am so upset I have this car now absolutely sold my ... Read More Google - Sep 9, 2026
They are great They show me and tell me what I need for my jeep
My experience with the assistant manager, the manager and Shane, the employee was very good.
Went to the ram dealer in antioch looking to upgrade my small size pick up with possibly a 2500 to pull a travel trailer. Matt was quick on the seen helping me look/trst drive a few different trucks gas, diesel, trims. Had my middle schoolers with me to make sure what we were looking at was roomy enough for a cross country trip next spring. Matt followed up next day about trade in/down payment of old truck and Mando came in and sweetened deal with a cherry on top. Original monthly payment even dropped almost $150 when Edgar in finance ... Read More Google - Aug 21, 2026
I recived a bank letter showing pre-qual for a auto loan. However, salesperson is so bad they hung up prior to hearing "And I have my approval pre-qua lletter" than hear the fact my bank sent me directly. I actualy can get what I want not what they are pushing. He did not like that, so hung up. If the business disputes review, understand they waited for review to engage. Not at time it took place.
Deceptive sales practice here, Matt Keller tried telling me that the dealer add etching was required by law. What a scummy way to raise your commission this is why people hate salesmen. Very disappointed.
Bad business don’t go here . Sold me a car failed to fix the issue after 5 attempts . I am still currently trying to get the car fixed after 2 months since purchase . every time I call to try to get the problem resolved they’re hanging up the phone before they even answer very unprofessional and no courtesy
This is the second time I have a bad experience at this location I bring my 2025 pick up for service and they lost my wheel lock the service guy keeps saying that they couldn’t find it
Quicker than expected repair service, Rafael Oropeza was polite and left message and calls after completed service, I was happy with service.
(Translated by Google) Mr. Cuitlahuac Aguilar is an excellent salesman, but an even better person. (Original) El senor cuitlahuac Aguilar es un exelente vendedor pero mejor persona
Went in on Saturday and met with Richard, he was amazing and so wonderful ❤️ he went above and beyond to help me get the jeep that I really wanted, I'm so grateful for all the staff as well🙏, everyone was very pleasant 😊 I recommend anyone that is looking for a car and doesn't have good credit to go see Richard, he will work hard to get you into a car. Thank you again Richard 💓 🙏
Rafael was very professional & knowledgeable when I asked questions about my jeep. He greeted me with a smile & asked how my day was going. He asked if I was leaving my car or waiting, he said he would get the service done as quick as possible. When the jeep was completed he came &showed me where to pay at customer service. He advised me if I ever had questions or issues with my car he would be available to answer my questions. I would definitely give him a 10+ rating.
There parts department went above and beyond in helping with a 5th week puck order that was being shipped So.Cal. within two days they call me and I picked it up that day and got me on the road. Thanks guys !!
My name is Mohammad and I took my chrysler 200 2015 there for check engine light and coolant boiling problem. They kept my car for three days and after three days they called me and asked me: ( what was your car's problem) I explained again for them and they said: your car is fine . Nothing wrong with it. I said it has check engine light. They said " no there is no check engine light. Your car is fine. Go to cashier and pay $275 diagnostic fee and take your car. And they broke my engine cover too.
Richard is an excellent Service Advisor who handled the coolant flush for my WJ. Their technicians are professional & the services are reasonably priced. I appreciate the respect they have for my vehicle even thought it is old. I will be returning, next time for an oil change - I appreciate the team at Antioch CJDR.
This location is the best! I will not buy a car from anyone but this dealership. Every single employee from sales to financing go above and beyond.
I purchased my truck from your dealership two years ago, and it is still under warranty. However, I was recently asked to pay for both the battery and labor, which I already did. I also want to address the poor customer service I experienced. Rafa was very rude and disrespectful during the interaction, and Omar from the service department did not follow up as expected—his communication was very poor. Since purchasing the vehicle, I have had ongoing issues, and this experience has been very disappointing. This will be the last time I return to your dealership.
A few years ago I had a pretty dismal experience at Antioch Dodge service center. This past week I needed to get a repair done. I decided to give them another shot. I am happy to say I had an exceptional experience. Our service advisor was Richard Ludlow. Our truck is under a lifetime warranty. Due to this fact there is a process they need to follow to get repairs done. Richard got our truck in, inspection done, repairs approved and completed in record time. All while communicating with me every single step of the way. This my friends is ... Read More Google - Mar 28, 2026
I visited the Dodge/Jeep dealership in Antioch today, was assisted by Jai Williams. Jai is great to work with - he truly listened for what my needs and interest were, he was very engaging and professional!! Thanks for all of your help Jai Williams!!
Great experience! Richard in the service department listened to my explanation of what my concern was and the service work I desired. I'm very satisfied with the service I received. Lamar drove me safely back home and back to Dodge. Best automotive service experience I've had in 40 years. Thank you.
Avoid bringing your vehicle here for service or repair unless you like throwing your money away. Had to bring my car back in on multiple occasions for my coolant system. Service department charged me for a new radiator which I needed but couldn’t or didn’t bother checking water pump for leak. Days after radiator replacement car had near to none coolant left in system due to negligence of doing a complete check of coolant system. Brought my car in multiple times for an oil leak that they couldn’t find. Mind you I only bring my car here ... Read More Google - Feb 11, 2026
Richard and the entire team at the service center are amazing. This dealership service center actually cares about you and I even bought the truck somewhere else. Solid experience.
This was the best experience I’ve had in California by far! Matt, Scott and the rest of the crew there were incredible people. I told them the car I wanted and they went above and beyond to make sure I was completely happy about my new car. Thanks again guys!
Terrible experience. I had money ready and was asking for a price for several days, but the dealer left us hanging with no communication. After days of waiting, they finally called to say the car was sold. That’s not how you treat potential clients. Needless to say, we found a much better dealership elsewhere. Highly disappointing.
Omar was really helpful in explaining the vehicles problems
The best dealership I have ever visited!!
I was looking for a minivan for my family. Richard showed me 2026 Pacifica and did a test drive. We went back inside and started talking about numbers which is not something I enjoy when I make a big purchase. However, the experience I had with him was awesome. Never felt pressured, and he was being honest. I felt like he cared my financial situation more than his sells. We were talking for hours because it was not an easy decision. And my three little kids were getting wild but everyone there is so ... Read More Google - Dec 28, 2025
I don’t usually write reviews, but Masoud Taymuree was great! Didn't feel pressured, truly listened, and helped me find the right car. Highly recommend.
Richard worked with us for over a week to find the perfect truck for what we needed. Thank you for the 5 star service and working with us. We love our truck. Highly recommend to anyone looking to purchase a vehicle.
Richard Ferreria doesn’t make you feel like he’s the typical car salesman. He listens and then he executes. My wife, who never met a car salesman she likes (because they’re too pushy) did not feel like that and Richard made a car buying experience a joy and enjoyed working with him. In her words, she finally has a “car guy” and loves her new Dodge. Thanks!!
I would like to share my outstanding experience with Dean Driver at Antioch Dodge Chrysler Jeep Ram, 1810 Auto Center Dr., Antioch, CA. Dean is exceptionally knowledgeable and incredibly easy to work with. His customer service skills are truly top-notch, and he consistently goes above and beyond to make the entire process feel effortless. He is both efficient and reliable, which is why he continues to earn the loyal support of his customers. If you’re looking for someone who genuinely cares, listens, and delivers excellent service from start to finish, I highly recommend working with Dean Driver. ⸻
Richard has a lot of experience and knowledge about the car industry and helped my family pick the perfect SUV for our growing family! Thank you Richard for a 5 star experience!
"SEE CASSIE!"
I had an amazing experience with a young salesman named Aamir! He made the whole process smooth, fun, and enjoyable from start to finish. I’ll definitely be coming back and recommending him to others!
Great experience at Antioch Dodge. Appreciate Dean Driver and his counterparts for making things work. They understand how to not be pushy but always available to answer questions and explain features.
Took my Jeep in for a simple oil change and somehow got Jedi-mind-tricked into the “100,000-mile service.” Supposedly included a DEF refill — guess that meant pretending to fill it, because my gauge didn’t move an inch. They added “one gallon,” sure… maybe to their coffee machine. Oil meter? Never reset. Check engine light? Still shining bright since 2021. Price tag? $1,700 to feel like a used car commercial gone wrong. Service crew acts like car problems fix themselves — as long as you keep paying.
Had an oil change a while ago, $300 dollars and they still ended up over torqueing my oil drain plug, that I had to get it replaced at a shop that just did my oil change and still cheaper to replace.
Other than dean driver this place is horrible. Service department especially Ryan the service manager is very unprofessional. My lady came for a service light on a 2022 Durango with 20k miles. They kept are car all weekend and put miles on our car to say we couldn't find the light. When he specifically said this is what is usually is. Instead of testing the part. And then argued with me that a intermittent problem is not enough to go ahead and replace the part. Mind you bumper to bumper warranty. One week later a button isn't working. We ... Read More Google - Oct 3, 2025
Great buying experience. Had no problems at all. Chris Patterson was our salesman and will go back to him anytime. No pressure at anytime purchasing our vehicle. Went to another dealership and salesman there lied through his teeth for a sales. Chris was 100% honest. Everybody there was very pleasant and friendly. Good job guys !!!
Shoutout to that guy Adan he helped me walk out the door with 2025 ram I appreciate him and I personally recommend going to him if you’re there
Do not trust this place we brought in our ram for an oil leak & we have never received such horrible customer service in our life. They kept it nearly 4 months. so long that we needed to buy a new battery & starter because of how long they had it sitting. they burned the wires to our oil pressure sensor which caused the check engine light to go on & the abs light went on as well. all after they “fixed” our truck. As a family who own & have owned many dodge vehicles we will never be doing business ... Read More Google - Aug 23, 2025
I don't even know where to begin.
My husband.
Bought me a car here at the end of March.Don't get me wrong I love my Jeep, but we already have to take it in to replace the rotors and the pads plus calibers on top of that.They left me sitting there for 4 hours no one came to let me know what was going on with the vehicle at all I missed my ride home as well they have a sign that says the customer is always number 1 well I did not feel like I was a priority after being told someone will be with ... Read More Google - May 28, 2025
Be aware!
We leased a brand new jeep compass 2.5 years ago. The last 5 months has been hell .
The car didn’t start now for the fourth time.
Electric issues repeatedly and they can’t fix it apparently.Had to tow it, lots of days off at work to deal with this, rented cars from the airport… pure hell .we called the manufacturer and a representative to ask to exit the lease early since the car is not usable or get a replacement, mentioned the lemon law that
guarantees our rights .. a representative from the manufacturer disregarded it .sending us to ... Read More Google - May 19, 2025
When i purchased my truck I asked to add tow hitch with the ball into the contract. He only put the ball so when I went to get the package he said he couldn't do it because that's what was written. First purchase and definitely my last. Not gonna be going back to them. Pretty stupid to screw people over like that. Bad business and not people of their word.
(Translated by Google) 5 months ago we went for a Durango SXT and Mr. Q Aguilar was very professional and fast with our approval and in 5 months we will return to make the exchange for a Durango SRT (Original) Hace 5 meses fuimos por una Durango SXT y el señor Q aguilar fue muy profesional y rápido con nuestra aprobación y dentro de 5 meses vamos a regresar a hacer el cambio por una Durango SRT
I purchased my car from them five months ago three times I took it in for the same issue and I have a warranty on it. They keep asking me for deductible to pay the.guy name OMAR at service department was really rude and poor in Customer Service after I was complaining why do I have to pay? The car is the #Warranty and ever since I purchased the car was the same issues never got fixed. I had my husband talk to him. He was arguing and rudely hanged up on us ! I repeated customer for three times ... Read More Google - Jan 17, 2025
10 STARS! Recently, I dealt with many jeep dealerships while looking for a jeep in a reasonable price and my experience with Antioch was incomparably wonderful. The personnel is civil and professional, and I had a transparent, quick and smooth deal. This was the only place I was not treated like like a fool with extra money. Appreciate your business and God bless you.
The so called sales men, have no idea how to make sales, I would be inclined to train them, if you don't know what your selling, might as well stay home
Literally called this place three times to buy a car they posted online and they can’t get their act together. It’s bizarre. Totally disappointing. Yo, sell me the car you show for sale and improve your rating!
La-Ron and GM Mike worked hard to get me a great deal! Very happy with my purchase.
Not a good place to buy a car, employes disrepectfull as their managers, what a shame and waste of time.
300 + 3 star reviews says it all about this place. Horrible phone skills. Horrible / inept sales dept. It's almost impossible to have so many reviews and to be at 3 stars. Avoid at all costs!
Alex helped me out with everything & I really appreciate his patience & work
If you are dead set on leaving with a vehicle, they will help you out. Do yourself a favor, and do your research before you make any deal with these ppl. They sold me a vehicle that I found out was worth $5,000 less than what they sold it to me for. On top of that, they gave me very little for my trade in. I will not be going here, for my next purchase. Buyer beware.
Excellent service, prices and a great overall experience. i would definitely purchase another vehicle from this group and recommend Dodge/Chrysler purchasers start here!!
Outstanding Service at Antioch Chrysler Dodge Ram: A Review of My Ram 1500 Rebel Purchase
I recently had the pleasure of purchasing a Ram 1500 Rebel from Antioch Chrysler Dodge Ram, and I am delighted to share that my experience was exceptional in every way. From the moment I stepped into the dealership, I was warmly greeted by Matt, the salesperson who guided me through the entire process with expertise and enthusiasm.
Matt's professionalism, knowledge, and dedication to customer satisfaction were evident from the start. He took the time to truly understand my needs and preferences, ensuring that I found the ... Read More Google - Mar 18, 2024
I purchased a Chrysler 300S from Matt yesterday, and it was a very pleasant experience. Matt worked hard to give me a deal of a life time. He is so kind, professional and a very good conversationalist. I recommend you see Matt if you are in the market of buying a car. My car was washed and detailed with a full tank of gas before driving off the lot. He even offered another free fill up down the line! Such a great experience.
Rafael Oropeza is the best service advisor ever. He treated me very professionally and provided the best 5 star customer service. Highly recommended.
Mike and the team really knows what they’re talking about! Love my new car from them. Thanks team!
The most amazing service!!!!!! Coming back for 👍🏾
Talked to Bailey, she gave amazing service, she helped me get hooked up to get a sweet vehicle
Came in was a little uneasy about going to dealership. I've heard the stories on how bad dealership came be. But when I came there they treated me with respect and didn't try to sell me something that I didn't want listed to me and my wife and we left with a car. Give them a shot! If you been to other places coke here they will take care of you
Had a great experience! Highly recommend this dealership to anyone looking for a car.
This place is will lie, cheat and steal. I wouldn't trust them at all. Not only do they engage in deceptive business practices, they also threaten their customers. Please steer clear of Antioch!
Impressive markups on vehicles. Trying to prey on customers might backfire.
As a veteran who has a friends in the car business I showed them
The vet issue and even they were disgusted with this kind of treatment. Now that says something when even people from dealerships say WTH.
I swear I ran this directly by the person who sold my sister a car a few weeks ago and the saleswoman which is amazing showed it to her GM (both the daughters review and both videos and was told if that was someone in their their dealership they’d be fired and black listed from any dealership they knew.
How soon ... Read More Google - Jan 11, 2024
Markups are crazy. No thank you.
Had a great experience with Antioch RAM yesterday when I took my 2022 RAM Limited Lonestar in for some warranty work. The Service writer Chris was very in tune to my concerns and worked with the techs to find a blocked drain in the sun roof that was causing a leak. Chris followed up with a phone call letting me know what the problem was and had the truck ready for pick up when he told me it would be. Looks like there new crew is turning things around restoring my faith in them after a not so good experience a ... Read More Google - Jan 10, 2024
Unprofessional dealership. Manager's conduct unethical practices to retain allocations of dodge vehicles then to add an insane mark up. This dealership goes against dodge brotherhood as well the representation that Dodge says there mission goal is. This place is greedful and will cause emotional discomfort. Beware and it is guaranteed your experience here will not be fair or respectable unless new management team and ownership is changed.
I was looking for a truck to purchase and Walid Amin was the person helping me. I was looking through all the inventory and he shows them to me. he went out several time to the parking lot to show me different types of trucks available. take note, it was raining that time but he did all those with a smile in his face, a smile on his tone of voice. he gives out specs and features of each and tells you the difference as you norrow down on the car you wanted. in my case the truck. payments, they ... Read More DealerRater - Jan 9, 2024
This place exploits and takes advantage of the elderly. This lot stole 22000.00 from my Vietnam veteran father and to prove it I went in on a roos---
They had the exact same Jeep on thier lot that my father bought there... so I looked up carmeros for sale that were the same car my dad used as his trade in, and i wrote down the VIN. Then I jumped in thr car and took a trip to the Amtioch Chrysler Jeep Dodge Ram lot to " buy our new jeep"
And at this point I would like to apologize ... Read More Google - Jan 3, 2024
Crooks- not a good deal at all Take advantage of the elderly, took $22000.00 from my dad's after his trade in, I went in and faked like I was going to do the same deal and they were going to pay me 3000.00 when the deal was done- dad's totally loss $25000.00. DO NOT SUPPORT THIS ESTABLISHMENT OR ANY AROUND IT - ALL OWNED BY TJE SE CROOK!!! SHAME ON YOU FOR SCREWING A VIETNAM VET!
If you need service to be done in your car DO NOT COME TO THIS DEALER. Do yourself a favor and go somewhere else.
We took our truck there 3 TIMES due to a clunking noise that needed to be checked, each time they said something new to be fixed, charging us (stealing) more and more money and THEY NEVER FIXED IT, that clunking noise is still there.
They quoted another service (the 4th) because the other attempts were not successful but they charged, the new services is waaaaaay more expensive than other shops, other shop quoted us 500 dollars, Antioch dodge 2300!!!!
... Read More Google - Dec 24, 2023
Just bought a new truck from Matt, couldn't ask for a nicer and more professional salesman. It was a quick turnover and with the help of Tim and the finance team we couldn't be happier. We will definitely be back to buy another car from them.
Nice service guys working there, but it seems they are understaffed and unable to care for customers properly and accordingly. They’ve had our car for a week now with few updates. I’m handicapped and need my ride back asap. Hopefully I get a call back soon if they’re letting me know the warranty issue is covered and resolving our car’s issues.
Solomon was wonderful made buying the truck very fun and easy.
Experienced and Professional staff.
Sale person was kind of pushy but friendly And well was respective to both of us
I was working down the street and from Sacramento. My truck needed to just have the battery tested and maybe a new battery. They needed it all day and couldn't even find a few minutes to throw a diagnostic on it real quick. I went across the street to O'Reilly and they not only helped me diagnose and found out it was the alternator, and they had one in stock and had a referral for someone to install it for me. I called for price from dodge/ram and the part and the labor was almost triple the ... Read More Google - Sep 16, 2023
Service was great and all went as expected. Fast and friendly. Will use them for service.
The Antioch Chrysler Dodge service department was great. Service Staff made sure I was well taken care of. Thank you
Adam is the best - awesome communication and works a plan to get the needed service done.
They really made my car buying process very easy and not frustrating at all I appreciate them for all there hard work!
Communication was abysmal and many days were wasted trying to force me onto their credit.
My service experience was very good. My vehicle was checked in very timely manner. Vehicle was completely serviced and clean at the time of pickup.
Dean is an asset to your organization, very professional. My experience was very short and sweet and he delivered!!!
They were very good when we could get someone to answer the phone. Which always took a while. But,they did call back later. Omar was very helpful and everyone there when we were at the dealership. The car runs great.
You guys are grate at helping people find a new car that fits them keep you the good work
The service at this dealership is excellent!! From the person who greets you, the Service Advisors, & the cashier.
Excellent RAM truck purchase experience from start to finish. The process was simple and seamless. Dean Driver, the Internet Online Manager is responsive, helpful and is outstnding to work with.